REFUND POLICY OF Kristy Lee Rackham trading as Soul Scribe Publishing
This Refund Policy ("Policy") applies to the following purchases: Courses, Live training, Mentoring, Book Publishing, Books, and any additional services as and when they are created.
1. General
(a) We offer refunds, repairs and replacements only in accordance with the Australian Consumer Law and on the terms set out in this Policy.
(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
(a) Under the Australian Consumer Law:
(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled
(A) to cancel the purchase; and
(B) to a refund for the price of the goods; and
(C) compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
(ii) If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
(h) For clarity, a 'major failure' under the Australian Consumer Law includes circumstances where: the goods are substantially unfit for their normal purpose and cannot be easily fixed within a reasonable time; the goods are significantly different from their description or sample; the goods are substantially unusable; or the goods are unsafe.
3. Cancellation and Change of Mind Sole Discretion
(a) Deposits for products and services are NON-REFUNDABLE, excepting the above Australian Consumer Law considerations.
(b) We do not offer any refund if you change your mind, make a purchase mistake, fail to attend, use, complete the course or service you purchased, or find the same product or service cheaper elsewhere.
(c) Your purchase is made with full understanding that the product or service is provided 'as is'. No refunds will be offered when adaptions to products or services are not possible.
4. Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) Cannot use the product or service due to your own technological limitations or understanding.
(c) You knew or were made aware of the nature or problem(s) with the product or service before you purchased it.
(d) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, the alteration to the product or service is not possible, or you were unclear about what you wanted.
(e) Any other exceptions that apply under the Australian Consumer Law.
5. Response Time
(a) We aim to process any requests for repairs, replacements or refunds within 45 days days of receipt.
(b) We will notify customers of the status of their request within 7 business days and provide regular updates until the matter is resolved.
6. How to Return Products
(a) You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.
(b) Unless otherwise defined in our sole discretion, we shall pay any refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase. (d)
You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
(e) Acceptable proof of purchase includes original receipt, order confirmation email, bank statement showing the transaction, or digital invoice from our system. Each document must clearly show the purchase date, amount, and item description.
7. Contact Us
If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: [email protected].